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Crisis Intervention

During regular office hours (8:00 a.m. – 5:00 p.m.), those in crisis may walk in to Hillside Center in Prescott (642 Dameron Dr.) or Windsong Center in Prescott Valley (3345 Windsong Drive). Individuals experiencing a mental health crisis after regular business hours may contact WYGC’s on-call crisis system (928-445-5211) for a telephone screening, stabilization and potential “next steps.”


Intake Services:

People with new appointments, referred to as intakes, are directed to the Hillside Center during regular business hours. Staff members screen the request and, according to financial and clinical criteria, make a recommendation for an intake session or referral to another provider. At the intake session, a qualified clinician conducts an assessment to define the history and symptoms of the presenting issues and to develop a “Next Steps” service plan. If necessary additional staff will assist the client with completion of enrollment paperwork.

WYGC offers an Open Access process for intakes, where people may walk in and complete an intake the same day! Calling ahead for screening and a list of the important paperwork to bring is still advised. *Go to the Resources Tab on this website to find many of the intake documents you will be completing.

Referrals to other Agencies:  Assessment and Referral (A&R) Staff receive requests for service from a number of sources, which includes individuals who have recently relocated to the WYGC area and are unfamiliar with local resources. When possible, A&R staff provides the individual with referral information. A&R staff also provides telephone screenings and face-to-face screenings to help determine appropriate referrals. At the completion of the intake assessment, it might be determined by the A&R staff that the individual’s needs may be appropriately addressed through alternative resources.

ELIGIBILITY:  Persons experiencing mental health distress, a personal crisis, or needing mental health or addiction treatment services and who meet clinical and financial guidelines may be eligible for services. Individuals and families must be able to benefit from identified services and must be willing to participate.